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This
area will help you find solutions to common web problems.
| top-level
index page is not showing |
Problem: Your top-level home page is not showing-- the default ShewoodHosting
page or an older version of your front page still shows or a directory listing appears.
Read information here (and
surrounding it), and if that doesn't solve it, check the hints below.
Also check the index
manager in the Cpanel.
Quickstart (if you're new to web design):
Your home page should be named index.html (or a variant); if there are several index,home,default files, there is a search order from which one will be chosen by the system (for example, you may be intending for your home.htm to show, but index.html shows instead--this is the way apache works); Your home page index.html file should be located at the top of your web directory which is /www/ (or the equivalent is /public_html/).
| Updates
to a web
page page are not showing |
Choose one or more of the following techniques to resolve or debug why your recently uploaded edits are not showing. (Your page's previous contents are still showing, yet the page really was updated.) Likely, a cache somewhere along the way (your browser or your ISP) has kept a copy of the old version (for speedy re-showing of the page.)
- Do a refresh (reload) (or function F5 key); View> Refresh does the same thing.
- Flush the cache in your browser. In Internet Explorer:
Tools> Internet Options> General> Delete Files...
- Make sure the file in fact uploaded via your FTP program (check the
date/time); re-upload it again to be sure; make sure that your FTP
program is transferring it to the intended directory
- Check
the directory listing in your Cpanel FileManager (Cpanel> FileManager>
www> select folder and file (via gold folder icons)); also use VIEW
FILE to see the WYSIWYG contents via the FileManager
- Use the back door URL for your hosting account and make sure the
file is there: http://sherwoodhosting.com/~useraccountname
- Try http://annonymizer.com/url=yourdomain.com to see if they can
see the file properly
- Rename the file (e.g., add an "x" to the end of the filename) and
upload and see if that works
- Check the file from another ISP, another computer system. Iin one
case, the mystery was unsolvable and I suspect that the ISP had a file
caching problem, so I changed the name of the file (and the corresponding
links to it).
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